Terms of Sale & Refund policy

BACKGROUND:

These Terms of Sale set out the terms, under which a Paid member is registered on this website, www.LBiz.co.uk. Please read these Terms of Sale carefully and ensure you understand them before purchasing and submitting payments. You will be required to read and accept these Terms of Sale when completing your purchase. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase and submit any payment to Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1.1  In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

 

“Advertiser”

means a User that posts a Ads on Our Site;

“membership Confirmation”

means Our acceptance and confirmation of your purchase of membership.

“membership ID”

Name and email is membership ID.

“Contract”

means a contract for the purchase of a Paid membership, as explained in Clause 6;

“Paid member”

means a advertisement posted on Our Site by an Advertiser, in exchange for a fee, providing details of the item or service offered by the Advertiser;

“User”

means a user and register member of LBiz

“We/Us/Our”

means LBiz Ltd is a limited company registered in England under company number 10859229, whose registered and trading address is:

Kemp house, 160 city Road, London, Greater London, EC1V 2NX.

TEL: 0870 200 2024 (call cost 12p\min plus your operator charge)

2.  Information About Us

2.1  LBiz Ltd, a limited company registered in England under company number 10859229, whose registered and trading address is Kemp house, 160 city Road,  London, Greater London, EC1V 2NX.

2.2  Our VAT number is NOT Applicable, due a new company VAT does not apply.   When we are VAT registered a VAT rate will applies to all membership packages. For example, Standard membership of £49.99 plus VAT.     

3.  Access to and Use of Our Site

3.1   Access to Our Site is not free of charge.

3.2  It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3  Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4  Use of Our Site is subject to Our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4.  Business and Customers

4.1   These Terms of Sale apply to both business and customers.

4.2  If you are a business customer, these Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Paid membership from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement base upon any statement herein.

5.  Paid member, Pricing and Availability

5.1  We may from time to time change Our pricing. Changes in price will not affect any Paid member who has already purchased membership but  will apply to any subsequent renewal of a Paid member or a new Paid member.

5.2  All prices are checked by Us, In the unlikely event that We have shown incorrect pricing information, We will contact you in to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the membership at the correct price or to cancel your order. We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 14 days, We will treat your order as cancelled and notify you of this in writing.

5.3  Prices on Our Site are shown without VAT. (Currently not VAT registered) so VAT does not apply. When we are VAT registered or VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6.  Orders – How Contracts Are Formed

6.1  Our Site will guide you through the process of purchasing a membership. Before completing your order, you will be given the  opportunity to review it and amend it. Please ensure that you have checked your order carefully before submitting it.

6.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the completion of the transaction or in the appearance of your Paid member on Our Site that results from you providing incorrect or incomplete information.

6.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Paid Membership constitutes a contractual offer that we may, at Our sole discretion accept. Our acknowledgement of receipt of your order means that you are in legally binding Contract between Us and you for the period as selected on the web.  There is only one of payment for membership i.e. £49.99\ year there is no extra payment for any ads on the web, for example ads for promotions, job vacancies and products for sale.

6.4  In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you.

6.5 Any refunds due under this Clause 6 will be issued to you as soon as possible, and in any event within 30 calendar days of the day on which the event triggering the refund occurs.

6.6 Refunds under this Clause 6 will be made using the same payment method that you used when purchasing your membership, unless you specifically request that We make a refund using a different method.

7.  Payment / Cancellation / auto renewal / refund

7.1 Payment for membership must always be made in advance prior to any form of adverting. Your chosen payment method will be charged when we process your order and send you Confirmation. Auto renewal option will be available for all our packages on the first payment for the membership. All packages are fully refundable within a 14 days cooling off period staring day after making payment.  If a Member who wishes to cancel yearly Auto renewed membership please send us a cancellation request within 14 days prior to renewal date.

Monthly packages require 30 day notice to cancel. Minimum term is 3 months. At month 2 you can give 30 days’ notice to cancel membership, thereafter 30 day notice for cancellation of any remaining months.   

For Cancellation email us on info@LBiz.co.uk and request a call back.

7.2 Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

7.3 We accept the following methods of payment on Our Site:

7.3.1  Visa debit or credit card payment method only

7.4 If you do not make any payment due to Us on time, We will not make your membership available on Our Site or, in the case of a renewal, will suspend its availability on Our Site. If you do not make payment within 14 days of Our reminder, We may cancel the Contract, and will inform you of the cancellation in writing.

7.5 If you believe that We have charged you an incorrect amount, please contact Us at info@LBiz.co.uk and request a call back as soon as reasonably possible to let Us know.

 8. Ads

8.1 You agree that you will be solely responsible for your Ads and its content. We accept no responsibility for the content of Ads. Specifically, you agree, represent, and warrant that you have the right to submit the Ad, that all the information in the Ads is accurate and truthful, that all such information will be kept accurate and up-to-date, that no personal data will be included that you do not have the right to include, and that the Ads will comply with Our Acceptable Usage Policy, detailed below in Clause 9 and as required by law.

8.2 You (or your licensors, as appropriate) retain ownership of the content of your Ad and all intellectual property rights subsisting therein. By submitting an Ad, you grant Us an unconditional, rights to edit or inform you of any nessory corrections.

8.3 Your Ad will be made available on Our Site immediately when We send you an Ad Confirmation and will continue to be available for the period stated or until the Contract is otherwise ended or as required by law.

8.4 In some limited circumstances, We may need to suspend the availability of Ads for reasons including, but not limited to, fixing technical problems on Our Site. If your Ad is suspended for such reasons, We will infor you why your ads where removed from LBiz.co.uk

8.5 We are not responsible for the content or accuracy of, or for any opinions, views, or values expressed in Ads. Any such opinions, views, or values are those of the relevant Advertiser, and do not reflect Our opinions, views, or values in any way. We have no control over, nor any involvement in, Ads, and We accept no responsibility for any actions taken, or for any products or services provided by, any Advertiser.

9.  Acceptable Usage Policy

9.1  When submitting any content or ads on LBiz, you must not submit or otherwise do anything that:

9.1.1  Is sexually explicit;

9.1.2  Is obscene, deliberately offensive, hateful, or otherwise inflammatory;

9.1.3   Promotes violence;

9.1.4   Promotes or assists in any form of unlawful activity;

9.1.5  Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;

9.1.6   Is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

9.1.7   Is calculated or is otherwise likely to deceive;

9.1.8   Is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;

9.1.9   Misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.1);

9.1.10   Implies any form of affiliation with Us where none exists;

9.1.11   Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyrights, patents, trademarks, and database rights) of any other party; or

9.1.12   Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

9.2  Membership contents or Ads that are not in line with advertising standards (ASA) or relevant laws and regulations will be removed.

9.3  We reserve the right to suspend or terminate your membership, ads and your access to Our Site if you materially breach the provisions of this Clause 9 and laws and regulations. No refunds will be given in the event of such suspension or termination. In addition, We may take one or more of the following actions:

9.3.1  Issue you with a written warning;

9.3.2  Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

9.3.3  Take further legal action against you as appropriate;

9.3.4 Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

9.3.5  Any other actions which We deem reasonably appropriate (and lawful).

9.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Sale.

10.  We will provide Our service to you with reasonable care and skill, consistent with best practices and standards in Our market, and in accordance with any and all information provided by Us about Our services and about Us. We always use reasonable endeavours to ensure that Our services are trouble-free. If, however, there is a problem with your membership or with any other aspect of Our services, please contact Us as soon as is reasonably possible via email: info@LBiz.co.uk and request a call back. We will use reasonable endeavours to remedy problems as quickly as is reasonably possible and practical.

11.Ending the Contract

11.1 You may cancel the Contract  and remove your membership within 14 days, however subject to sub-Clause 11.2 and Clause 12 (outlining your rights to cancel arising due to something done by Us).  After 14 days for yearly membership we cannot offer any refunds and you will remain active member until the renewal or expiry date when the contrct will end.

11.2 If you purchase a membership by mistake or renew by mistake), please inform Us within 14 days, and We will cancel the purchase, remove your Ad, and issue a full refund. If you do not inform Us within 14 days, We will not be able to offer any refund and your membership will remain available (unless you remove it) until its expiry or renewal date.

11.3 Please note that consumers will be eligible for a 14-day cancellation or “cooling-off” period as Our service (i.e. the hosting of your business services) begins immediately upon the formation of the Contract. You will be required to expressly acknowledge this during the order process.

11.4 If you wish to exercise your right to cancel under this Clause 11, you may inform Us of your cancellation in any way you wish. Cancellation by email or by post is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:

11.4.1  Telephone: 0871 200 2024 (call cost 12p\min plus your operator charge)

11.4.2  Email: info@LBiz.co.uk

11.4.3  Post: Kemp house, 160 city Road, London, Greater London, EC1V 2NX.

11.5 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however please note that you are under no obligation to provide any details if you do not wish to.

11.6 Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

11.7 Refunds under this Clause 11 will be made using the same payment method that you used when purchasing your Paid Ad unless you specifically request that We make a refund using a different method.

12.  Ending the Contract Because of Something We Have Done (or Will Do)

12.1 You may end the Contract at any time if We have informed you of a forthcoming change to Our services, or to these Terms of Sale that you do not agree to. If the change is set to take effect or apply to you before the expiry or renewal date of your Paid Ad, We will issue you with a pro-rated refund equal to the time remaining on your membership. If the change will not take effect or apply to you until the expiry or renewal date of your Payment, the Contract will end on the expiry or renewal date and no refund will be due.

12.2 If We have suspended availability of your membership for more than 30 days, or We have informed you that We are going to suspend availability for more than 30 days, you may end the Contract immediately, as described in sub-Clause 8.5. If you end the Contract for this reason, We will issue you with a partial refund depending on remaining period.

12.3 If an event outside of Our reasonable control occurs and continues for more than 30 days you may end the Contract immediately.  If you end the Contract for this reason, We will issue you with a partial refund depending on remaining period.

12.4 You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. 

12.5 If you wish to exercise your right to cancel under this Clause 12, you may inform Us of your cancellation in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:

12.5.1  Telephone: 0871 200 2024 (call cost 12p\min plus your operator charge)

12.5.2  Email: info@LBiz.co.uk

12.5.3  Post: Kemp house, 160 city Road,London, Greater London, EC1V 2NX.

12.7   We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however please note that you are under no obligation to provide any details if you do not wish to.

12.8 Refunds under this Clause 12 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

12.9 Refunds under this Clause 12 will be made using the same payment method that you used when purchasing your Paid Ad unless you specifically request that We make a refund using a different method.          

13.  Liability

13.1 If you are a consumer, We will not be responsible for any unforeseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or Damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

13.2 If you are a business, subject to sub-Clause 13.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.

13.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.

13.4 In particular, nothing in these Terms of Sale seeks to limit consumers’ legal rights. If you are a consumer, more information about your legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.

14.  Events Outside of Our Control (Force Majeure)

14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual, or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

14.2  If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

14.2.1  We will inform you as soon as is reasonably possible;

14.2.2  We will take all reasonable steps to minimise the delay;

14.2.3  To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

14.2.4  We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability as necessary.

15.  Contacting Us

15.1  If you wish to contact Us with general questions or complaints or cancellations.

15.2  Contact Us: LBiz Ltd, Kemp house, 160 city Road,London, Greater London, EC1V 2NX.

TEL: 0871 200 2024 (call cost 12p\min plus your operator charge)

Email: Info@LBiz.co.uk

16.  Complaints and Feedback

16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

16.2  All complaints are handled accordingly.

16.3  If you wish to give Us feedback on any aspect of your dealings with Us, please go to web > information > our review > leave review.

17.  How We Use Your Personal Information (Data Protection)

17.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

17.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy.

18.  Other Important Terms

18.1  We may transfer (assign) Our obligations and rights hereunder to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights hereunder will not be affected and Our obligations hereunder will be transferred to the third party who will remain bound by them.

18.2  You may not transfer (assign) your obligations and rights hereunder without Our express written permission.

18.3  The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

18.4  If any of the provisions of these Terms of Sale are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

18.5  No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

18.6  We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements without prior notice, you are responsible for keeping to date with any of our T&Cs..

19.  Law and Jurisdiction

19.1 Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.